Frequently Asked Questions
How
do I get access to my messaging-on-hold files?
Choose the MOH downloads
menu on the left. Enter your password and then click on the message
download
you wish to access. You will be prompted to save it to your computer.
How
do I get access to my messaging-on-hold scripts?
As above.
Click on ‘current script’.
How do I upload the message package to my playback device?
Follow the instructions
given under Technical Information.
How long does it take to create a Messaging-on-Hold package?
Typically our organisation
can deliver a Messaging- on-Hold Package to your Inbox within 24 hours
of your
approval of the script. If you are a new client, allow approximately a
week for
installation.
We can hear the messages playing from the player…
Turn the ‘Audio’ spindle on the
front of the player fully anticlockwise
until no sound is heard.
The messages are very loud
on the phone lines.
Adjust the ‘MOH Output’ spindle
at the rear of the unit (same side as the
plugs) as required.
We can’t hear the messages at all on the phone
lines.
Check that the power supply is plugged in
and that the ‘Power’ LED on the
front of the unit is lit.
Check that the ‘MOH Output’ spindle at the rear of the unit
is adjusted to
an appropriate level
For less than the cost of a cappuccino we provide informative, professional messaging- on-hold on your telephone system all day long!
Adwise Promotions · P.O . Box 383, CapeGate, Cape Town, 7562 · Tel/Fax: +27-21-975-3360
